Privacy Policy

Welcome to Charcoal grill! We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy policy explains how we collect, use, store, and protect your information when you use our website.

1. Information We Collect

We collect information that is necessary to process your orders and provide you with our services. This includes:

• Contact Information: Your full name and phone number.
• Delivery Information: Your delivery address, including street, city, and postcode, as well as any specific delivery instructions you provide.
• Order Details: The items you purchase, order total, and the time and date of your order.
• Payment Information: We process payments through third-party providers like Stripe and PayPal. We do not store your full credit card details on our servers. For cash on delivery orders, we only record the payment method.
• Location Data: With your permission, we may access your device's geolocation to help you determine if you are within our delivery area.
• Technical Data: Like most websites, our servers automatically log your IP address, browser type, and how you interact with our site. This helps us maintain and improve our service.

2. How We Use Your Information

Your data is used for the following purposes:

• To Fulfill Your Order: To process your payment, prepare your food, and deliver it to the correct address.
• To Communicate With You: To send you confirmations and updates about your order status. Our delivery drivers may use your phone number to contact you upon arrival.
• To Improve Our Service: We analyze technical data and order history to understand customer preferences, improve our menu, and enhance the website experience.
• For Legal and Security Reasons: To prevent fraud and to comply with legal obligations.

3. How We Share Your Information

We respect your privacy and do not sell your personal data to third-party marketers. We only share your information when necessary to provide our services:

• Payment Processors: We share transaction information with trusted payment gateways like Stripe and PayPal to securely process your payments.
• Delivery Personnel: Our delivery drivers receive your name, address, phone number, and any delivery instructions to complete the delivery.
• Legal Obligations: We may be required to disclose your information to law enforcement or other government bodies if legally required to do so.

4. Data Storage and Security

We take the security of your data seriously. We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes:

• Using secure servers to store your information.
• Encrypting sensitive data where appropriate.
• Ensuring our third-party partners (like payment processors) are compliant with security standards.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

5. Cookies and Local Storage

Our website uses cookies and local storage to enhance your experience. These technologies are used to:

• Remember the items in your shopping cart.
• Store your delivery address for future orders.
• Remember your site preferences, such as your light/dark mode theme.

You can manage cookies through your browser settings, but please note that disabling them may affect the functionality of the website.

6. Your Data Rights

Under data protection laws, you have rights regarding your personal data. These include the right to:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct any inaccurate information.
• Erasure (Right to be Forgotten): You can request that we delete your personal data from our systems.

To exercise any of these rights, please contact us at grillcharcoal3@gmail.com. We will respond to your request within one month, as required by law.

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at: